Recruitment Hack #8 - Measure What You Control
So what should you measure? Controllable actions and controllable actions only. Deciding what KPIs you track is your own decision but this is how we would track them.
1. Focus on the action taken not the outcome. E.g. BD calls attempted rather than completed. Your consultants can control how many times they pick up the phone, but not how many times it is picked up at the other end.
2. Only focus on controllable actions that move candidates and clients towards deals, placements and fees. Anything else is vanity.
Getting yourself and your consultants to focus on what you and they can control will bring increased positivity and productivity to your business.